Comprehensive IT Support and vCIO Services for Technology Success

The above list of inclusions is provided by both our Support and Centralised Services teams. We like to think that this service delivery is at least as good as any other IT Services Provider in Sydney.

However, that list is not what really differentiates Netcare from our peers. We feel our biggest benefit to our clients is our Technology Success process, which involves the appointment of both a TAM and a vCIO:

TAM role – Standards & Alignment

The focus of the TAM role is to adopt standards and best practices for your technology environment. The technical alignment process review process delivers a unique end result.

Standards and alignment is a true proactive service with standardization through best practices. It works to reduce reactive issues, identify technical risk, and provide long-term planning. Standards allow the definition of technical best practices and aligning your technology against them. Reviewing them shows progress and identifies technical risk.

vCIO role – Impact and Strategy

The vCIO has a business level relationship with you. The TAM performs an alignment review and passes the recommendations to the vCIO. An alignment review creates recommendations to remediate misaligned standards. The vCIO meets with you for monthly strategy meetings. The purpose of each strategy meeting is to discuss relevant business strategy, plan budgets, and identify business risk.