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Managed IT support for a 20–50 employee construction company in Australia typically costs between $120 and $180 per user per month, depending on service scope, security requirements, and job-site complexity.

Most construction firms in Sydney should expect an annual IT investment of roughly $30,000–$90,000, covering helpdesk support, cybersecurity, Microsoft 365 management, backups, and proactive monitoring. Firms with multiple sites, compliance requirements, and who value on-going technical alignment to industry standards often sit toward the higher end of the range - but gain fewer project delays, greater efficiency, and stronger security as a result.

What’s Included in Managed IT Support for Construction Companies

A well-structured managed IT agreement for a construction company goes beyond basic helpdesk support and includes services tailored to site operations, mobile teams, and project-critical systems.

  • Core services (helpdesk, patching, backups, endpoint security)
  • Construction-specific needs (remote site access, mobile devices, large file handling, application version control)
  • Technology alignment to industry standards
  • vCIO / strategic IT planning for growth and risk reduction

Key Factors That Affect IT Support Costs in Construction

Several key factors influence how much a construction company will pay for managed IT support, with company size, number of job sites, security requirements, and specialised software all playing a significant role.

  1. Number of users
  2. Number of sites (office + active job sites)
  3. Security and compliance requirements
  4. SharePoint management
  5. Construction software stack (e.g. Procore, Cubit, Bluebeam)

Typical Managed IT Pricing Models Explained

Construction companies will generally encounter three common managed IT pricing models — per-user monthly agreements, tiered service packages, and ad-hoc break-fix support — each offering very different levels of predictability, protection, and long-term value.

  • Per-User, Per-Month (Best for Established Construction Companies)
    This model suits mature construction companies that view IT as a strategic investment. It provides predictable monthly costs, proactive support, and stronger risk management — helping protect project timelines, margins, and long-term growth.
  • Co-managed IT (Best with an internal IT Champion)
    Ideal for companies with an internal IT lead who need additional expertise or capacity. It combines in-house knowledge with specialised external support for cybersecurity, cloud systems, and strategic planning.
  • Ad-hoc / Break Fix (Common for Smaller or Emerging Firms)
    Often chosen by cost-sensitive or early-stage companies, break-fix support is reactive — meaning issues are addressed after disruption occurs. In construction environments, this can lead to downtime, project delays, and unpredictable expenses.

Is Managed IT Worth the Cost for Construction Companies?

For construction companies, the real question isn’t just the cost of managed IT - it’s the cost of downtime, missed deadlines, and security breaches without it.

  • Cost of managed IT vs cost of downtime
  • Lost billable hours from IT issues
  • Delayed projects due to system failures
  • Cyber incidents impacting tenders or contracts

What a 20–50 Person Construction Company Should Budget

Most 20–50 employee construction companies in Australia should expect to budget within one of three managed IT tiers, based on their security needs, number of sites, and growth plans.

  • Lean setup: ~$120–$130/user/month
  • Standard construction-ready IT: ~$130–$150/user/month
  • Advanced security & multi-site support: $150+/user/month


A Sydney-based construction company with 39 employees was experiencing frequent downtime due to VPN issues and fragmented data across servers, SharePoint, and cloud platforms. After moving to a managed IT plan, they reduced support tickets by 20%, improved remote connectivity, and avoided frustrating project delays thanks to better structured and managed data.

Why Construction Companies Choose Netcare

Construction companies across Sydney choose Netcare because we combine deep industry knowledge with proactive, growth-focused IT support designed to keep projects on schedule and operations running smoothly.

  • Deep understanding of construction workflows and job-site challenges
  • Proactive support designed to prevent project delays
  • Strategic IT planning aligned with business growth
  • Local Sydney team providing scheduled on-site technical alignment
  • Proven results reducing downtime and improving connectivity