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Technology Success

Our Unique Perspective on IT Support, focuses on the integration of People, Process and Technology to provide IT solutions and services that enable your company to be more productive and secure.

Are you looking for a better IT service delivery process?

Netcare Technology Success best suits customers who value and need a comprehensive and secure IT strategy and support service. In addition, all staff can directly contact the Netcare HelpDesk for their day to day IT support issues.

Your IT infrastructure will be monitored and tuned by our centralised services team to ensure it remains in an optimal and secure state, and when service requests do arise, our support services for their resolution are fully included in your monthly fee, including on-site work if that's required.

The Essence of Technology Success

The biggest benefit to our customers is our pro-active Technology Success process, which involves the appointment of a:

  • Technology Alignment Manager (TAM) – Standards and Alignment
  • Virtual Chief Information Officer (vCIO) – Impact and Strategy

Both roles take a proactive approach to your IT environment.This involves frequent planned reviews and contact with recommended strategies to improve business outcomes.

Technology Success Process